Shipping Policy for Panache by Mona

Last Updated: 04-10-2023

Thank you for shopping at Panache by Mona. We strive to provide you with beautiful, high-quality embroidered dresses that you'll love. To ensure a seamless shopping experience, please review our shipping policy below:

1. Processing Time:

All orders are processed and dispatched within (6) business days from the date of purchase.
Please note that processing times may vary during peak seasons, if any size is unavailable and promotional periods. We'll notify you if there are any delays.

2. Shipping Methods:

We offer several shipping methods for your convenience, including:
Standard Shipping: Estimated delivery within 3 to 6 business days.
International Shipping: Available for customers outside Pakistan. Estimated delivery times vary by destination.

3. Shipping Rates:

Shipping costs depend on your chosen shipping method, order value, and destination. Rates are calculated at checkout.
Enjoy FREE Standard Shipping on orders over Five Thousand within Pakistan.

4. Tracking Orders:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Use this number to track your package's progress.

5. International Shipping:

We proudly ship our embroidered dresses, Shoes and Clutches worldwide. Delivery Charges for international orders are calculated based on the destination and the weight of your shipment. Duties and taxes are not included in the price of the goods you purchase online and will not be included in the overall shipping costs you pay.

Please note payment of taxes and custom duties on international orders will be the responsibility of the customer as per rules and regulations of their selected destination. Any applicable duties or fees (If any) will be collected at the time of order delivery.

6. Address Accuracy:

Please ensure your shipping address is accurate and complete to avoid delays or delivery issues. We cannot be held responsible for lost or misdirected packages due to incorrect addresses provided by the customer.

7. Delivery Estimates:

Delivery times are estimates and may be subject to unforeseen delays due to factors beyond our control, such as weather, customs clearance, or courier issues. We do our best to meet or exceed estimated delivery times.

8. Order Status Updates:

You can check the status of your order by logging into your Panache by Mona account or by contacting our customer support team at monaembroidery@gmail.com or +923008220046.

9. Returns and Exchanges:

For information on returns and exchanges, please refer to our
Exchange & Return.

10. Contact Us:

If you have any questions, concerns, or special shipping requests, please don't hesitate to contact us at monaembroidery@gmail.com or +923008220046. Our customer support team is here to assist you.
We appreciate your trust in Panache by Mona. We hope you enjoy your shopping experience, and if you have any feedback or suggestions, please feel free to share them with us.